At Robot Store Australia, we aim to provide customers with a reliable shopping experience when purchasing robot vacuum cleaners, robotic cleaning systems, generators and related accessories.
This Warranty Policy explains how manufacturer warranties, product defects, warranty claims and after-sales support are handled when you purchase products through our website.
We encourage customers to review the warranty information provided with each product before placing an order.
Important: This policy does not exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law (ACL).
- Australian Consumer Law Guarantees
Products purchased from Robot Store Australia may be covered by consumer guarantees under Australian Consumer Law.
Depending on the circumstances, these guarantees may require products to:
- Be of acceptable quality.
- Be fit for their disclosed purpose.
- Match their description and any applicable sample or demonstration model.
- Comply with other applicable consumer guarantees.
If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the nature and seriousness of the problem.
Consumer guarantee rights are separate from any manufacturer’s voluntary warranty. They may apply even after a manufacturer’s warranty has expired.
For further information, visit the Australian Competition and Consumer Commission (ACCC) website at https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees.
- Manufacturer Warranties
Certain robot vacuum cleaners, generators and accessories may come with a manufacturer’s warranty.
The warranty period, coverage and claim procedure may vary according to the manufacturer, model, product category and purchase conditions.
Where applicable, warranty details will be provided in the product listing, accompanying documentation or other relevant product information.
Manufacturer warranties may cover qualifying defects in materials or workmanship during the specified warranty period, subject to the manufacturer’s terms.
Customers should retain their order confirmation and any warranty documentation supplied with their purchase.
The existence of a manufacturer’s warranty does not replace or limit your statutory consumer rights.
- Products Covered by This Policy
This policy applies to products sold through Robot Store Australia, including the following categories where applicable:
Robot vacuum cleaners: Robotic vacuum cleaners, vacuum-and-mop systems, charging docks and associated accessories.
Generators: Portable generators, inverter generators, standby generator products and other generator equipment offered in our catalogue.
Accessories and replacement parts: Compatible filters, brushes, batteries, chargers, components and other related products.
Warranty coverage and duration may differ between products. Please consult the relevant product documentation or contact our support team for clarification.
- What May Be Covered by a Warranty
Subject to the applicable warranty terms and consumer law, a warranty claim may be considered for issues such as:
- Manufacturing defects.
- Faulty components.
- Electrical or mechanical defects arising under normal and appropriate use.
- Product failures covered by the manufacturer’s warranty.
- Other defects that qualify for a remedy under Australian Consumer Law.
Each claim will be assessed according to the product, reported fault, relevant warranty terms and applicable legal obligations.
- What May Not Be Covered by a Manufacturer’s Warranty
A manufacturer’s voluntary warranty may exclude certain circumstances, depending on its terms. These may include:
- Accidental damage, impact damage or misuse.
- Damage caused by unauthorised modifications or repairs.
- Failure to follow the manufacturer’s operating, installation or maintenance instructions.
- Normal wear and tear or consumable components where the applicable warranty permits their exclusion.
- Damage caused by unsuitable operating conditions, improper storage or an incompatible power supply.
- Damage resulting from neglect or use outside the product’s intended purpose.
These exclusions apply only to the extent permitted by the relevant warranty and applicable law. They do not automatically remove consumer rights where a product fails to meet a consumer guarantee.
- How to Make a Warranty Claim
If you believe your product has developed a fault, please contact Robot Store Australia through the customer support details published on our website.
To help us assess your claim, please provide:
- Your order number or proof of purchase.
- The product name and model.
- A description of the problem and when it began.
- Photographs or a short video demonstrating the issue, where appropriate.
- Any troubleshooting steps already completed, provided these were safe and consistent with the manufacturer’s instructions.
We may request additional information or arrange an inspection or assessment where reasonably necessary.
Please do not dismantle, modify or attempt repairs on electrical equipment or generators unless authorised and appropriately qualified to do so.
- Warranty Assessment and Resolution
After receiving your claim, we will review the information and determine the appropriate next steps.
Depending on the circumstances, this may involve:
- Providing troubleshooting guidance.
- Referring the issue to the manufacturer or authorised service provider.
- Arranging an assessment or repair.
- Offering a replacement or refund where required by law or the applicable warranty.
- Requesting further information to establish the cause of the fault.
The outcome will depend on the nature of the issue, the applicable warranty and your rights under Australian Consumer Law.
We aim to communicate the assessment outcome and any necessary next steps as clearly as possible.
- Shipping and Warranty Returns
Please contact our customer support team before returning a product for warranty assessment.
We will provide instructions regarding the return address, packaging requirements and any applicable shipping arrangements.
For generators and other heavy or bulky products, specialised freight or handling may be necessary. Please do not send bulky equipment without first confirming the return procedure.
Where a return, repair, replacement or other remedy is required under Australian Consumer Law, the allocation of reasonable return or other costs will be handled in accordance with applicable legal requirements.
Customers should package products securely and include the relevant order details. Where safe and appropriate, remove personal belongings and back up any user data before returning electronic equipment.
- Batteries and Consumable Components
Robot vacuum cleaners and generators may contain batteries, filters, brushes, spark plugs and other components that require periodic maintenance or replacement.
The coverage of these components depends on the applicable manufacturer warranty, product documentation and consumer law.
Battery performance and capacity may change over time with normal use, age, storage conditions and charging cycles. However, a product issue will be assessed on its circumstances rather than automatically excluded simply because it involves a battery or consumable component.
- Generator Safety and Maintenance
Generators must be operated, installed and maintained in accordance with the manufacturer’s instructions and applicable safety requirements.
Improper installation, unsuitable fuel, inadequate maintenance or operation outside the specified conditions may affect coverage under a manufacturer’s voluntary warranty.
For safety, generators must not be operated indoors or in enclosed spaces because of the risk of carbon monoxide poisoning. Electrical installation and connections to household wiring should be performed by appropriately qualified professionals.
Customers should retain service records where relevant to the applicable warranty conditions.
- Robot Vacuum Maintenance
To help maintain the performance of your robot vacuum cleaner, follow the manufacturer’s maintenance instructions.
Depending on the model, routine care may include:
- Cleaning brushes, filters and sensors.
- Removing tangled hair and debris.
- Checking wheels and charging contacts.
- Replacing consumable parts when required.
- Using compatible accessories and approved cleaning products.
- Keeping software and firmware updated where applicable.
Failure to perform required maintenance may affect a manufacturer’s warranty where permitted by its terms, but does not automatically eliminate applicable consumer guarantee rights.
- Warranty Periods and Proof of Purchase
Warranty periods vary by product and manufacturer. Please refer to the specific product listing, warranty documentation or manufacturer information for the applicable details.
Your order confirmation, invoice or other valid proof of purchase may be required to establish purchase details and assist with a claim.
If you cannot locate your receipt, contact our support team. We will advise whether alternative purchase records can be used.
- Refunds, Replacements and Repairs
Where a product qualifies for a remedy, the available resolution will depend on the circumstances and applicable law.
Under Australian Consumer Law, a major failure may entitle a consumer to choose a refund or replacement, subject to the relevant legal requirements. For a minor failure, repair may be an appropriate remedy.
A manufacturer’s warranty may also provide additional repair or replacement options under its terms.
This policy does not require customers to accept a repair where the law gives them a different remedy.
- Contact Us
For warranty questions, product faults or after-sales assistance, please contact Robot Store Australia using the customer support email address or contact form published on our website.
Please include your order number, product model and a description of the issue so we can direct your enquiry appropriately.
- Policy Updates
Robot Store Australia may update this Warranty Policy to reflect changes to our product range, manufacturer arrangements or business procedures.
The latest version will be published on our website. Any update will remain subject to applicable consumer protection laws and will not remove rights that cannot lawfully be excluded.
Our Commitment
Robot Store Australia aims to handle warranty enquiries fairly, communicate clearly and help customers understand the options available when a purchased product develops a fault.
Thank you for choosing Robot Store Australia for your robot vacuum cleaner, generator and home technology needs.